SUPPORT
Let’s get you listening again.
When you contact us, include your device model, operating system, app version, and the approximate time of the issue. Never send a store password or complete payment details.
Audio will not play
Check your connection and audio output, then tap Try again in the player. If the issue continues, include the story title and any message shown in the app.
Restore or manage Premium
Open Settings, then Subscription & purchases. Purchases can be restored in the app; billing, cancellation, and refund requests are managed by Apple or Google.
Privacy and advertising choices
Anonymous product analytics can be turned off in Settings. Where required, the Ad privacy choices row lets you review consent choices provided by Google.
Content or rights report
Include the story title, exact timestamp, and a clear explanation. For a copyright report, identify the protected work and your authority to act for the rightsholder.